Emergency Guide
What to Do After Property Damage
Use these first steps after a flood, mold intrusion, fire, or storm event to protect people, reduce further damage, and get professional help quickly.
First Steps
How to Respond Safely
Stop Immediate Danger
Shut off water, electricity, or gas only if it is safe to do so. If there is active fire, structural risk, or downed power lines, leave the property and call emergency services.
Protect People First
Keep family members, employees, and pets away from affected areas. Wet materials, soot, mold, and storm debris can create serious health and safety hazards.
Document the Damage
Take clear photos and videos before moving items when possible. Good documentation helps support insurance claims and creates a record of the initial condition.
Limit Further Loss
Use safe temporary measures such as moving dry belongings, placing containers under active drips, or covering exposed openings if conditions allow.
Avoid DIY Cleanup Risks
Do not disturb mold growth, enter fire-damaged areas, or use household fans on contaminated spaces without guidance. Improper cleanup can spread damage or create hazards.
Call Restoration Experts
Contact a certified restoration team right away for inspection, mitigation, cleanup, and recovery planning. Fast action can reduce damage and speed up restoration.
By Damage Type
Situation-Specific Guidance
Different types of property damage require different first actions. These quick guidelines can help you respond while waiting for professional support.
Flood or Water Damage
Turn off the water source if possible. Avoid standing water near electrical hazards. Remove valuables from wet areas and call for emergency drying and mitigation as soon as possible.
Mold Intrusion
Do not scrub or spray large mold areas with household chemicals. Limit access to the affected space and arrange for professional assessment, containment, and remediation.
Fire Damage
Do not re-enter the property until authorities say it is safe. Soot and smoke residue can spread easily, so avoid touching surfaces unnecessarily and secure immediate cleanup support.
Storm Damage
Watch for roof leaks, broken glass, structural instability, and fallen branches. If safe, protect exposed areas temporarily and schedule emergency board-up, tarping, and damage assessment.